::: Request For Proposal (RFP)



 

Services

 

 

Web Programming


We have developed enterprise applications, web services, and tools for many clients. Our consultants write code in Java as well as Microsoft's .NET/ASP platform. We also have years of experience with C/C++, CGI, Perl, and PHP. We leverage web services technologies, XML, and front-end components like Javascript and CSS in our projects. In addition to building custom web applications, our team has also developed custom features for third party web software applications such as ATG's knowledgebase product, and Clarify.

Software Development

We have been writing custom software applications for over 7 years. Our past projects include back-office applications, billing systems, and interactive TV applications that run on cable boxes.

Database

At the core of any business application is a data structure and how that structure is defined can make or break the application. We have years of experience planning and implementing strategies for data. We always look ahead and design relational databases that are scalable and optimized for detailed reporting. Oracle, SQL Server, MySQL, and Clarify are some of the databases we have worked with.

Message Broadcasting

We have developed automatic dialers to call or fax customers with an important message. These systems can be set up to tell the customer something unique about their account ("Your expense check for $124.50 has been mailed") by integrating your database and TTS (Text-To-Speech) for voice applications. We provide the whole solution to you by developing the systems using Java and VoiceXML and partnering with platform providers. We also have experience developing email and text message broadcast systems. All of these systems include toolsets for you manage tasks such as editing messages, scheduling broadcasts, and more.

IVR Programming

We have developed systems that serve data over the telephone just like the self-service applications of Amtrak and Bank Of America. We program these systems using the VoiceXML standard, Java, and TTS (Text-To-Speech). We also work with partners that do professional voice recording to give your system an even more professional sound. These systems allow your customers to get the information they need automatically and cut down on your call-center expenses.




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West Springfield, Massachusetts